How to return a battery?

To make a return, here are the 3 steps to follow.

Printing the return documents

• Log in to your Mister-Auto Customer Account and go to the My Orders section.
• Select the order and click on Return an item(s).
• Choose the item(s) you wish to return.
• Select the reason for the return from the drop-down list.
• A pre-filled return form containing your return reference number as well as a prepaid shipping label* will appear in the My Returns section of your Customer Account.
• Print the documents.

*These documents are available if your return request meets the criteria, particularly regarding weight/size or the nature of the items.

In the event that you made an error when choosing a product, or if you change your mind, the fixed return shipping cost will be deducted from your refund.

As a reminder, used items cannot be returned or refunded.

Preparing the return parcel

To ensure your return is processed quickly, here are some helpful tips:

• Batteries are considered dangerous goods. Their transport requires specific protective packaging.
• The packaging in which your battery was delivered meets this requirement: we recommend that you return your order in its original packaging.
• Don't forget to place the return form inside the parcel before sealing it. Please attach the return label to the outside.

Dropping off the parcel at your local Chronopost Pick-up point

Your parcel is now ready; all you need to do is drop it off at a Chronopost Pick-up point. Find your nearest Chronopost Pick-up location.

You have a period of 14 days to drop off your parcel with the carrier from when the return documents are made available. After this period, your request may not be processed.

Feel free to take one or more photos of the parcel handed over to the carrier (general condition, contents, and return label). In case of any issues during transit, these will allow us to process your request without delay. Please allow approximately 2 weeks between dropping off your parcel and your refund being processed (delivery time + standard checks).

In summary!

1. I place the part back in its original packaging.
2. I print my return label and attach it to my parcel.
3. I drop off the parcel at a Chronopost Pick-up point of my choice.