How should I pack the product I wish to return?

Carefully place the part back into its original packaging to ensure its protection during transport. Then, protect this initial packaging by placing it inside a second package, which will help prevent any potential damage.

Pay special attention to cushioning heavy or fragile parts. It is essential that these items are securely immobilised inside the return box to prevent any movement that could cause shocks or breakages during transit.

Don’t forget to include the return form inside the parcel. This document is essential to identify your return and facilitate the processing of your exchange or refund request.

If you have received a prepaid label, make sure to stick it on the box in a visible and clearly legible manner. This will allow the carrier to quickly recognise the shipment and ensure smooth delivery.

Important note: If your return concerns a parts kit, it is imperative to return all the components of this kit. Only a complete return will allow for an exchange or refund in accordance with our terms.

Furthermore, for your return to be accepted, the part must comply with certain strict conditions:

• The part must be in perfect condition, meaning it must not have been used and must show no signs of assembly. Any alteration could jeopardise the acceptance of your return.
• The part must be returned to us in its original packaging, which must be intact, without marks or added tape. Adhering to this packaging ensures the quality and traceability of the returned product.