How do I return my product (excluding batteries)? – Mister Auto

To make a return, here are the steps to follow:

Small Parcels

Log in to your Mister-Auto Customer Account and go to the My Orders section.
Select the order and click on Return an item(s).
Choose the item(s) you wish to return.
Select the reason for the return from the drop-down list.
A pre-filled return form containing your return reference number will appear in the My Returns section of your Customer Account.
Print the documents.

To ensure your return is processed quickly, here are some helpful tips:

Secure the parts in the box so they are not damaged during transit.
Place the return form inside the parcel before sealing it.
In the specific case of products sold as a kit, you must return all products to be eligible for a refund. If one or more products from a kit are missing, we will be unable to process your refund.

Contact Mister-Auto Customer Service at 08 18 00 01 51 (Monday to Friday from 10 am to 5 pm).
Depending on the reason and/or the type of parts you wish to return, collection from your home by our carrier may be necessary. Inform our Customer Service advisor of your availability, and they can schedule a collection of your parcel. Please specify on the return form: Refund or Reshipment of the returned items (in the case of a non-compliant or damaged order).

Feel free to take one or more photos of the parcel handed over to the carrier (general condition, contents, and return label). In case of any issues during transit, these will allow us to process your request without delay.