How do I return my bulky product?

To make a return, here are the steps to follow:

Contacting Customer Service

• Contact Mister-Auto Customer Service at 08 18 00 01 51 (Monday to Friday from 10 am to 5 pm).

• Depending on the reason and/or the type of parts you wish to return, collection from your home by our carrier may be necessary. Inform our Customer Service advisor of your availability, and they can schedule a collection of your parcel. Please specify on the return form: "refund" or "reshipment" of the returned items (in the case of a non-compliant or damaged order).

Handing over the parcel to the carrier

• Feel free to take one or more photos of the parcel handed over to the carrier (general condition, contents, and return label). In case of any issues during transit, these will allow us to process your request without delay.