How do I return my product (excluding batteries and bulky items)?

To make a return, here are the steps to follow:

Printing the return documents

• Log in to your Mister-Auto Customer Account and go to the My Orders section.

• Select the order and click on Return an item(s).

• Choose the item(s) you wish to return.

• Select the reason for the return from the drop-down list.

• A pre-filled return form containing your return reference number and a prepaid shipping label* will appear in the My Returns section of your Customer Account.

• Print the documents.

*These documents are available if your return request meets the criteria, particularly regarding weight/size or the nature of the items.

Preparing the return parcel

To ensure your return is processed quickly, here are some helpful tips:

• Secure the parts in the box so they are not damaged during transit.

• Place the return form inside the parcel before sealing it.

• In the specific case of products sold as a kit, you must return all products to be eligible for a refund. If one or more products from a kit are missing, we will be unable to process your refund.