How can I track the return of my product?

If you chose to use the prepaid label provided, please note that the parcel you sent back is automatically assigned a tracking number. This number allows you to track the progress of your return in real time.

To check the status of your parcel, simply visit the website of the collection point you selected for the drop-off. This process will give you clear and precise visibility of your parcel's current location as well as the various stages of its transport.

Otherwise, you will need to contact the carrier you chose to handle the return directly. To do this, have the tracking number provided to you by the carrier at the time of sending the parcel to hand.

Once the parcel has been received and its contents carefully checked by our team, please allow an average of ten working days before the refund is processed. This timeframe ensures that the returned product meets the return conditions. The refund amount will then be credited directly to the bank account linked to the payment method you used when placing your original order.