What to do if I have not received my parcel?

To track the progress of your order delivery, simply log in to your Customer account and go to the section titled My Orders. This section provides you with a clear and detailed overview of all your past and current orders.

First of all, it is important to check whether your order has indeed been dispatched or if, for any reason, it has been cancelled. This step allows you to know exactly the status of your order and avoid any confusion.

If your parcel has indeed been dispatched, you will have the option to click on a tracking link provided by the carrier. This link will give you precise, real-time information on the progress of your parcel, allowing you to know its exact location and the estimated delivery date.

If you notice any anomaly or problem when checking the tracking on the carrier’s website, please do not hesitate to contact our Customer Service. We are committed to promptly investigating with the carrier to resolve any issues and to keep you informed as soon as possible.