How can I track the delivery of my order?

As soon as your order is taken in charge by the carrier, you will immediately receive an email notification informing you that your parcel has been dispatched. This message also contains the shipment number which will allow you to precisely track the progress of your parcel. From this moment, your parcel is officially on its way to your delivery address.

To follow the delivery status, simply click on the tracking link provided in the dispatch email sent by us. This link will redirect you directly to the carrier’s website, where you can view in real time the various stages of your parcel’s journey, from departure to final delivery.

It is important to note that this tracking link may sometimes not be active immediately. Indeed, it can take between 24 and 48 hours after the email is sent before the tracking is fully operational on the carrier’s website. We therefore recommend you wait a little if you do not see the tracking information straight away.

Furthermore, for your convenience, this tracking is also accessible directly from your personal area on our website. Simply log into your Customer account and go to the My orders section. There you will find all the information related to your current orders, as well as the tracking links for each of them, allowing you to keep an eye on your parcels at any time.