What precautions should I take when receiving my order?

It is essential to take the necessary time to carefully examine the condition of the packaging as well as the contents of the parcel upon receipt. This step ensures that the delivered product meets your expectations and has not been damaged during transport.

In cases where delivery is made without a signature, it is particularly important to thoroughly check the condition of the packaging and contents upon receipt. If you notice that the packaging or the items inside show signs of damage, it is imperative to take clear and precise photographs. These photos will serve as proof to justify the condition of the parcel at the time of receipt and will facilitate any subsequent claims.

When delivery requires a signature, it is crucial, before signing the delivery note, to carefully check the condition of the parcel. If you notice that the parcel is damaged, take the time to also inspect the contents for any possible damage. In this case, it is essential to clearly state your reservations on the carrier’s delivery note. It is important to note that simply writing “subject to unpacking” is not sufficient to protect your rights. Any damage found must be explicitly described and noted on the delivery document to be taken into account.

Finally, if you find that the goods are visibly and obviously damaged, you have the option to refuse the parcel at the time of delivery. In this case, it is also important to inform us promptly of this situation so that we can take the necessary measures to resolve the issue as quickly as possible.