What to do if I want to dispute the delivery of my parcel?

We invite you to check that the status of your order on the carrier's tracking site is indeed marked as Delivered. You can find the tracking links for your order in your Customer Area / My Orders section.

If this is the case, first check whether your parcel has been left with a neighbour.

If your parcel has indeed not been handed over to a third party, go to your Customer Area and click on Ask a Question.

Once in the contact form, select Order Tracking, then click on the relevant order.

Write your message and our Customer Service team will get back to you as soon as possible.