What to do if I want to dispute the delivery of my parcel?

Check the delivery tracking:

Make sure that the status of your order shows Delivered on the carrier’s website. You will find the tracking link in your Customer Area, under My Orders.

Check with those around you or your neighbours:

Remember to check if your parcel has been left with a neighbour or handed to the caretaker/receptionist.

Report non-receipt in your Customer Area:

If the parcel has not been handed to a third party, follow these steps:

• Go to your Customer Area and click on Ask a question.

• In the contact form, select Order tracking, then choose the relevant order.

• Select the reason: My order has been shipped but I have not yet received it.

• Follow the instructions and attach the requested supporting documents to complete your file.

Our customer service will process your request and respond as soon as possible.