How do I log in to My Account?

When using a computer, to access your customer account, simply click on the Log in button located at the top right of your screen. This action will redirect you to the login page where you can enter your credentials.

If you prefer to use our mobile app, the procedure is slightly different. You need to click on the menu located at the top left of your screen, titled My Account. This will allow you to access the login options and manage your account directly from your smartphone or tablet.

To log in to your customer account, you must use the email address and password you provided when creating your account. This information is essential to ensure the security and confidentiality of your data. Additionally, we also offer the option to log in quickly and easily via third-party accounts such as PayPal, Facebook, Google, or Instagram, which simplifies the process if you already have an account on these platforms.

If you placed an order without creating an account, that is, as a guest, you can still track the status of your order. To do this, simply use the email address you used when placing the order along with the order reference that was sent to you in the confirmation email. These two pieces of information will allow you to access details related to your order and track its progress.

If you have forgotten your password, don’t worry. Simply click on the Forgot password link on the login page. Then, just enter your email address so that we can send you the necessary instructions to reset your password.

After requesting the reset, you will receive an email containing a secure link, valid for 24 hours, allowing you to change your password. Once this is done, you will be able to access all your account information safely once again.